Norfolk Auto Repair

Took me at the appointment time, explained everything and didn't try to sell me something I didn't need. Staff was helpful.

The receptionist was very professional and helpful and my overall experience was great.

eventhough they were backed up and couldn’t address my car as planned they still fit me in to resolve my issues and did it correctly. This is the second time i dealt with carmasters and they did a great job!

Great and professional service! They constantly kept me updated and although had a lot of cars got to mine rather quickly. The manager was super honest about what needed or didn't need to be done. After fixing my car he thoroughly explained everything so competently and clearly! Thank you guys!

Needed a state inspection and it was ready same day. Absolutely would use them again and recommend them.

Excellent service. I'm happy with the speed and attention that was paid to my vehicle.

In addition to wheel alignment, the starter motor had to be replaced because sometimes the car wouldn’t start. The battery was brand new so we knew that wasn’t the problem. Turned out it was the starter motor (an OG in a 2004 car)! So far it certainly feels better to drive, but it cost 650 to replace. And we had the headlights “defogged.” In the past, I’ve used those DIY kits but they just don’t compare. Car Master made the headlites look brand new! So definitely worth the cost. The diagnostic was a bit pricy at around $260, but for that price we got a nice list of all that needed to be done so in the end it wasn’t that pricy. They gave military discount and if paid in cash there was no credit card fee. Many things listed to do (like light bulb & air filter replacements) were super easy to do ourselves & were quite pricey. These took seconds to do but their labor cost was $40-60 each. These things they shouldn’t charge this much- I think these should be done for free just pay the part price. Overall they did a great job & we’ll return but for major issues.

757 402 0060