Norfolk Auto Repair

Give Us A Call:(757) 456-0722

Service Writer - Job Description

Summary:

This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.

Responsibilities:

  • Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing. Specific equipment information includes total engine hours, and any noticeable damage to the equipment.
  • Write up customers’ equipment issues and concerns or maintenance requirements accurately and clearly. Use the OEM questionnaires and attach the document to the RO.
  • Obtain customer signature on the repair order and provide customer a copy of the repair order.
  • Must be able to understand, communicate, and evaluate all vendors. Warranty guidelines, approval processes and policies during the write up and repair process.
  • Be able to open repair orders under warranty or customer pay status.
  • Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
  • Investigate progress of equipment repairs and contact customer with status changes / promise time if required. Use service notes to record updates.
  • Manage and secure all equipment keys, Lpg Tank, and misc. accessories.
  • Close repair orders daily, no equipment is to leave without invoice
  • Ensure equipment is parked in assigned areas, equipment is tagged and properly stored.
  • Explain completed work and charges to the customer.
  • Input all equipment data into the work order electronically and required paperwork.
  • Search OEM website for campaigns, recalls, updates, and warranty coverage’s.
  • Prepare an invoice for the customer with proper spelling and grammar, ensuring that the repairs are clearly detailed in the document.

Qualifications required for the job position:

  • Minimum of 2 years’ experience in service or sales in the Material Handling or automotive industry
  • High degree of product and technical knowledge is preferred
  • Must be a team player with a strong sense of commitment to the customer
  • Must be self-motivated and have good written and verbal communication skills
  • Must conduct his / her self in a professional manner
  • Customer service orientated, with the ability to observe the Core Values of the company
  • Job Type: Full-time
  • Experience: 2 years

State inspector/ Diagnostics Technician - Job Description

Summary:

Automotive technicians, are you tired of that dead end job and want a career with our winning team that provides unlimited opportunities and earning potential! Every technician as to do their part in order for our team to win. Here is what it takes to be a member.

Responsibilities:

  • A Positive Attitude
  • High energy
  • Enthusiasm
  • Comfortable wearing a smile
  • Like working directly with customers “the boss"
  • Provide outstanding customer service
  • Goal oriented
  • Be the best at what you do
  • And most importantly have FUN!

If this is you, we have immediate openings at multiple locations. We offer competitive pay with a performance based on Flat Rate pay plan.

These are the services we provide:

  • Engine Diagnostics
  • A/C system services
  • Fluid changes
  • Scheduled maintenance
  • Maintenance inspections
  • Brake services
  • Steering and suspension services
  • Battery or electrical services
  • Tune-Ups
  • Shock and strut replacement
  • Exhaust system and muffler services
  • Oil Changes
  • Tires
  • And more!

Qualifications required for the job position:

  • High School diploma or GED required
  • Minimum 1+ year of automotive repair experience
  • ASE certifications desired
  • Able to explain and sell products and needed repairs to customers in a friendly, understandable manner
  • Strong customer service orientation and a high level of professional integrity
  • Lifting ability up to 50 pounds
  • Flexible schedule to cover store hours
  • Must be 18 years of age
  • Must have a valid driver’s license
  • Strong work ethic
  • Must have a VA State inspectors license

Additional Information

*All your information will be kept confidential according to EEO guidelines.

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