My car would not start on Monday, Sept 3, 2012. I called Car Masters to tell them i would be bringing my car in on Tuesday and top PLEASE have a loaner car for me. I called Tuesday morning and needed a tow-the tow truck was to my car's location within the hour!!! The loaner was ready for me as soon as I got there. I did not have a current insurance card--so Dave just had me call my company and have them fax him the current info----VERY SMOOTH SAILING!!!! Thank you Car Master for taking some of the stress off off me!!!!!!