5

Very honest and thorough. They even gave me a lift to their shop to pick up my car. I will continue to use this shop.

Thanks you very much Melissa. Growing up working on cars eith my family before joining the Navy and being able to take care of customers is why I opened Carmasters. I really appreciate your talking the time to give us a review and will pass yor your appreciation on to my staff, thanks again, Jim

- Carmasters
4

I am Huge on Customer Service.The cutomer service was awesome! Thank You Scott and Allen! As well as the rest of the crew. The atmosphere and the energy was pleasant. Thank you! Look forward to doing business with you again!

Thanks for the feedback, Marie! We pride ourselves on putting our customers first! We look forward to working with you in the future.

- Carmasters
5

Actually Sara's husband but went here to get state inspection had a minor problem that we knew about already. Took care of it quick bought some tires and came out to a very comfortable price.

Thanks for sharing your experience with us! We appreciate it!

- Carmasters
5

I had been to 3 other shops looking to get an inspection done on my car. They were busy but didn't turn me away! They had my car most of the day but gave me a ride home so I wasn't sitting in the lounge all day! The front staff was professional, kind, and hilarious. I would recommend them for inspections. I however have not had mechanical work done by them, so I can't speak on that

Thanks for the 5-star review! We really appreciate it!

- Carmasters
4

Carmasters was awesome. The only reason i di 4 stars is because it has been my life's philosophy that there is always riim for improvement. That being said, they werr quick, accomodating, prifeprofess, helpful and polite. The service was excellent and they explained everything before doing any work so that i had a choice. I will definitely use them again and recommend them.

Thanks for taking the time to leave us a review! We appreciate the kind words and look forward to working with you in the future!

- Carmasters
5

Went for inspection. Staff was extremely polite and told me they would try their best to get my inspection done that day (I didn’t drop it off until early afternoon and it was the first couple of days of the month). They didn’t get it done that day, but offered a rental car if I needed one which was a nice gesture. And I received a call early the next day saying my truck was ready to go. I was unable to pick my truck up for a couple of days because work kept getting in the way, but they had no issues with me leaving it there. I definitely had a great experience at Carmasters for my first inspection experience in Virginia. Will 100% be going back for all inspections and general auto work. Thanks y’all.

We appreciate the review! Thank you for sharing your story and we look forward to working with you in the future!

- Carmasters
5

We dropped my car off for State Inspection and oil change in the afternoon. For as busy.as they were it was done quicker than I anticipated and they did a great job. Love the online inspection results also. I will definately come back again. The guy at the service desk was very nice, polite and has a great smile! Thank you!😊

We appreciate the feedback, Liz! We do our best to be as fast as we can and get our customers in and out as fast as posible! We look forward to working with you in the future.

- Carmasters
5

So I dont really post much about places especially auto shops being a mechanic myself. These guys are honest fair priced and extremely knowledgeable. It's always hard to find a trustworthy auto shop and this place is it. I wouldn't take my car anywhere else. Thanks again guys.

Thanks for the feedback, Ariel. We appreciate it and look forward to working with you in the future!

- Carmasters
5

Carmasters was very accommodating and helped me get my car in for inspection as fast as possible! I was working on a timeline and they were able to get it done for me. I would highly recommend!

Thank you for the 5-stars, Kathleen! As busy as we get during inspections, we try our best to get everybody in and out as fast as possible! We appreciate the recommendation and look forward to working with you in the future!

- Carmasters
5

If you are looking for an honest, dependable, and courteous car repair, Carmasters is it. I am fairly new to the area so I was a little hesitant to trust a new mechanic.. I researched and found overwhelmingly positive reviews about this place-locals recommended them too. I have had quite a long list of things that needed to be worked on (2006 Buick Rainer), and each time I bring my car in, I get clear explanations on what is needed and what will be done. I’ve never felt pressured, on the contrary, I think they want you safe, first and foremost, and each time they tell me what needs to be a priority according to my budget. Your car records are available online too, which I love. These guys genuinely care about your safety. — My daughter’s car broke down while driving long distance, and it was due to a part (now recalled) connected to the gas tank. We called Carmasters and they quickly made her a priority, even waiting for her to make it back so that they could fix her car (past normal working hours) and get her back on the road ASAP. Phenomenal service! These guys go above and beyond - in the front office, Tamara, is thorough and delightful, always on top of things. They do get busy but I have watched them courteously apologize for the wait.. (I find it a little funny that people wait until the day their inspection expires to renew and then complain when a popular place is busy).. Text messages and calls keep you informed. — I truly cannot say enough about this place. Our cars go in for a tune-up before any trip. Thank you guys!

\
Carmasters Automotive, LLC is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Carmasters (757) 456-0722 if you have any issues in accessing any area of our website.